About the role
We are looking for a Service Desk Analyst (L1) to act as the first point of contact for our users and the technical “face” of the company. In this role, you will handle IT requests, prioritize incidents, and ensure a high level of user satisfaction in a dynamic and growing environment.
You will join a supportive and collaborative work environment, gaining hands-on exposure to modern applications and emerging technologies, including Apps and IoT.
What you'll do
- Receive and handle IT requests via email, phone, and ticketing system
- Log, classify, and prioritize tickets according to SLA requirements
- Provide Level 1 (L1) technical support for common incidents and service requests
- Manage user access (password resets, account creation, permissions)
- Escalate complex issues to L2/L3 or application support teams
- Maintain communication with users until ticket resolution and closure
- Properly document solutions and contribute to the knowledge base
What we're looking for
- Strong communication skills in English and Romanian
- Analytical mindset and problem-solving orientation
- Basic IT knowledge (Windows OS, M365/Office, web browsers, basic networking/hardware)
- Good organizational skills and ability to work with deadlines
- Willingness to learn new tools, applications, and workflows
Perks and benefits
- Private medical insurance
- National holidays off, even when falling on weekends
- Loyalty leave: +1 day/year
- Continuous professional development opportunities
- Sports subscription programs
- Referral bonuses for bringing in new talent
- Meal tickets
- Bookster subscription for reading & learning
- Community and team-building events
